Please submit a repair request before bringing or sending your product to BrewRatio. This allows our service team to review the product details, confirm repair eligibility and advise you on the next steps.

Some issues may be caused by product setup or operation and can be resolved without a repair. We recommend checking the product user guide before submitting your request.

Once your request has been approved, you may book a repair drop-off appointment or arrange your own courier delivery according to the instructions provided. BrewRatio does not provide on-site repair or collection services.

Most diagnostic and repair work is completed within 3–5 business days. The actual timeline may vary depending on the issue, parts availability and repair complexity.

Please note: We are unable to repair 110V models because our replacement parts are rated for 220V operation.

For Solis warranty claims: Please contact Solis Singapore support team before submitting a repair request.

Email: customercare.sg@solis.com
Hotline / WhatsApp: +65 8809 5868