FAQ:

Why did I earn fewer Reward$ points than my order total?

Your Reward$ points may be lower than your full order total because Reward$ points are calculated only from qualifying product spending.

Reward$ points are not calculated from the full checkout total.

By default, the following do not earn Reward$ points:

  • shipping
  • GST
  • tips
  • deposits
  • gift vouchers
  • training
  • extended warranties
  • repair charges
  • trade-in adjustments
  • other excluded services or non-retail charges

Reward$ points are calculated after discounts. This means coupon discounts, product discounts or other order discounts may reduce the amount that qualifies for Reward$ points.

The eligible product amount is also rounded down to the nearest full Singapore dollar.

For example, if your qualifying product spending is S$58.74 after discounts, the Reward$ calculation will be based on S$58.

Your current Reward$ Tier multiplier is then applied:

  • Brew Enthusiast earns 1 Reward$ point per S$1 spent.
  • Brew Connoisseur earns 2 Reward$ points per S$1 spent.
  • Brew Maestro earns 3 Reward$ points per S$1 spent.

No Reward$ points or tier points are earned on the portion paid using Reward$.

You can view your Reward$ transaction history under My Account → Reward$ Balance.

You can view your tier points and tier activity under My Account → Reward$ Tier.

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