For products purchased from BrewRatio, warranty coverage may be voided, declined, or limited if the product fault is caused by circumstances outside normal manufacturing defect coverage.
This includes, but is not limited to, the following:
- Accumulation of limescale in, on, or around the water circuit of an espresso machine.
- Preventable clogs in grinders, burr chambers, dosing mechanisms, coffee paths, or related internal parts.
- Failure to follow the manufacturer’s recommended maintenance schedule, cleaning requirements, usage instructions, or operating procedures.
- Use of the product for any purpose other than that intended by the manufacturer, including commercial use of a product intended for home use.
- Use in a commercial, office, shared pantry, rental, training, event, café, or other high-usage environment without BrewRatio’s written approval or declaration.
- Use, movement, storage, or operation of the product outside its intended region of use, including bringing the product overseas, relocating it permanently outside Singapore, or using it in a country for which it was not intended.
- User error, negligence, improper handling, improper storage, incorrect reassembly, accidental damage, or failure to operate the product correctly.
- Damage caused directly or indirectly by third-party parts, accessories, modifications, water filters, cleaning products, power accessories, or other non-approved items.
- Damage caused by irregular current, incorrect voltage, unsuitable power supply, incompatible plug adaptors, extension sockets, power strips, transformers, or electrical conditions other than those specified for the product.
- Product failure or damage caused by insects, pests, foreign objects, contamination, or infestation.
- Repairs, modifications, servicing, disassembly, or attempted repairs carried out by the customer or by any unauthorised third party.
- Products without valid proof of purchase, invoice, receipt, order record, warranty record, or products for which the applicable warranty period has expired.
- Products for which inaccurate, invalid, mismatched, or incomplete information is provided during warranty registration or warranty claim submission, including incorrect invoice details, order details, purchaser information, contact information, product details, or warranty record details.
- Products where BrewRatio is unable to verify the purchase, ownership, warranty record, or claim details against BrewRatio’s e-commerce platform, service records, or internal records.
- Damage sustained during shipping, handling, transport, relocation, storage, or delivery to or from BrewRatio.
- Damage, faults, or failure caused directly or indirectly by any of the circumstances listed above.
- Any similar circumstances that, in BrewRatio’s reasonable assessment, are outside normal product defect or warranty coverage.
BrewRatio reserves the right to assess each warranty claim based on the product condition, service history, warranty record, proof of purchase, stated fault, and inspection findings.
