Please bring or send only the items that are necessary for BrewRatio to diagnose and test the reported problem. In most cases, this means the main machine or grinder itself together with any accessory directly related to the fault. Depending on the issue, BrewRatio may ask you to include items such as:
- portafilter, basket or brewing accessory;
- milk jug or milk-system component;
- water tank or other removable component;
- power adaptor or detachable power cable, where applicable; or
- proof of purchase for warranty-related repairs.
Please avoid sending unnecessary accessories, coffee beans, loose items or original retail packaging unless specifically requested. For courier deliveries, customers are responsible for packing the product securely and ensuring all included accessories are properly protected.
If BrewRatio requires any specific accessory for diagnosis or testing, this will be stated in your repair instructions or requested through your secure repair page.
