For repair drop-off appointments, please bring the machine, grinder, or item that requires assessment.
Where applicable, please also prepare:
- Your repair request or job reference number
- Your repair QR code, if provided
- Proof of purchase for warranty-related assessment
Please remove personal items, loose coffee beans, excess water, and unnecessary accessories before drop-off where possible.
Warranty coverage, repair eligibility, service scope, and final repair quotation are subject to BrewRatio’s assessment and verification.
If your item was not purchased from BrewRatio, repair support may still be available, but warranty coverage will not apply unless verified as a BrewRatio purchase.
