For warranty registration or warranty claims, BrewRatio requires valid proof of purchase so that we can verify the product, purchase date, purchaser information, warranty period, and warranty eligibility.
Accepted proof of purchase may include:
- BrewRatio website order number — usually in the format BR00XXXX
- Lazmall Authorised Store order number — usually a 14-digit order number
- Showroom receipt number — usually in the format 1-XXXX, found at the bottom right of the receipt
- Direct invoice number — usually in the format INV00XXX
- BrewRatio warranty record — if the product warranty has already been registered
The proof of purchase may be submitted as a digital copy, screenshot, email record, clear photo, invoice, receipt, or order confirmation, as long as BrewRatio can verify the purchase details clearly.
BrewRatio may decline, delay, or limit warranty coverage if the proof of purchase is missing, invalid, mismatched, incomplete, altered, unclear, or cannot be verified against BrewRatio’s records.
The information provided during warranty registration or warranty claim submission must match the purchase record. This includes the invoice number, order number, product details, purchaser name, contact information, and warranty record details.
If you are unsure which proof of purchase to provide, please contact BrewRatio before submitting your warranty claim.
