BrewRatio provides warranty support for eligible products purchased directly from BrewRatio or through approved BrewRatio sales channels.
Warranty coverage applies only to products that qualify for warranty. The applicable warranty period may vary depending on the product, brand, product category, invoice, warranty record, or warranty terms stated on the relevant product page.
As a general guide, BrewRatio warranty coverage is as follows unless otherwise stated:
- Solis products: 24 months from the date of purchase
- Espresso machines: 12 months from the date of purchase
- Coffee grinders: 12 months from the date of purchase
- Coffee accessories: 6 months from the date of purchase
The warranty period starts from the original date of purchase and is non-transferable. Warranty coverage applies only to the original purchaser and requires valid proof of purchase, such as a BrewRatio invoice, receipt, order number, or warranty record.
BrewRatio’s published warranty coverage is intended for normal personal and non-commercial use only. For products used in a commercial, office, shared pantry, rental, training, event, café, or other high-usage environment, BrewRatio may limit warranty coverage to a maximum of 3 months unless a different commercial warranty period is expressly stated in writing or provided by the manufacturer.
If your product develops a suspected defect within the warranty period, please submit a repair request to BrewRatio for verification before bringing or sending the product to our service centre. BrewRatio will review your claim, verify the warranty record, and advise the next steps.
All warranty assessments and repairs are carried out at BrewRatio’s service centre in Singapore. BrewRatio does not provide on-site technician service for warranty claims.
Typical turnaround time for warranty assessment and repair is up to 5 business days under normal circumstances. Actual turnaround time may vary depending on the fault, repair complexity, parts availability, product condition, and the nature of the warranty claim.
Where a product qualifies for warranty service, BrewRatio may repair the product, replace the defective part, replace the product with an identical or equivalent product, or provide another appropriate remedy at BrewRatio’s discretion, subject to warranty eligibility and applicable law.
Repair, servicing, part replacement, or product replacement does not restart, renew, or extend the original warranty period. The warranty period remains based on the original purchase date.
Consumables, accessories, cosmetic damage, normal wear-and-tear parts, routine maintenance, cleaning, descaling, calibration, user training, misuse, external damage, pest infestation, and unauthorised repair are not covered unless expressly stated otherwise.
Warranty service is limited to BrewRatio’s service centre in Singapore. Products shipped, transported, relocated, or used outside Singapore may not be eligible for BrewRatio warranty service unless overseas coverage is expressly provided by the manufacturer or confirmed by BrewRatio in writing.
This warranty is provided in addition to any applicable rights under Singapore law. To the fullest extent permitted by law, BrewRatio shall not be liable for indirect, incidental, consequential, or special losses arising from product use, downtime, repair, or replacement.
For Solis warranty claims, please contact the Solis customer service team before arranging repair through BrewRatio.
Solis customer service contact:
- Email: customercare.sg@solis.com
- Hotline / WhatsApp: +65 8809 5868
Please submit a repair request before bringing or sending any product to BrewRatio for warranty assessment.
