BrewRatio extended warranty applies only to the registered product and the original purchaser. It is non-transferable and cannot be transferred to another person, product, order, or replacement owner.
Extended warranty coverage starts after the original standard warranty period ends, unless otherwise stated in writing by BrewRatio. It does not restart, renew, or extend again after any repair, servicing, or spare-part replacement.
BrewRatio extended warranty is intended for normal personal and non-commercial use only. It does not apply to products used in a commercial, office, shared pantry, rental, training, event, café, or other high-usage environment, unless BrewRatio has expressly approved this in writing.
This extended warranty is provided in addition to any applicable rights under Singapore law. To the fullest extent permitted by law, BrewRatio shall not be liable for indirect, incidental, consequential, or special losses arising from product use, downtime, repair, or replacement.
If your product develops a suspected defect during the extended warranty period, please submit a repair request before bringing or sending the product to BrewRatio. BrewRatio will review the request and advise the next steps.
All extended warranty assessments and repairs are carried out at BrewRatio’s service centre in Singapore. BrewRatio does not provide on-site technician service for extended warranty claims.
Under normal circumstances, BrewRatio aims to complete warranty assessment and repair within 5 business days. Actual turnaround time may vary depending on the fault, repair complexity, parts availability, and the nature of the claim.
Where the product qualifies for extended warranty service, BrewRatio may repair the product, replace the defective part, replace the product with an identical or equivalent product, or provide another appropriate remedy at BrewRatio’s discretion, subject to warranty eligibility and applicable law.
Extended warranty does not cover consumables, accessories, cosmetic damage, normal wear-and-tear parts, maintenance-related issues, or damage caused by misuse, poor maintenance, external factors, unauthorised repair, or conditions outside normal product defect coverage.
If the extended warranty is voided due to misuse, commercial use, unauthorised repair, missing proof of purchase, expired warranty period, or any excluded condition, no refund will be provided for the voided extended warranty.
Circumstances That May Void Extended Warranty
Extended warranty coverage may be void or declined in circumstances including, but not limited to:
- Accumulation of limescale in, on, or around the water circuit of an espresso machine.
- Preventable clogs in grinders, burr chambers, dosing mechanisms, or coffee paths.
- Failure to follow the manufacturer’s recommended maintenance schedule, cleaning requirements, usage instructions, or operating procedures.
- Use of the product for any purpose other than that intended by the manufacturer, including commercial use of a product intended for home use.
- Use in a commercial, office, shared pantry, rental, training, event, café, or other high-usage environment without BrewRatio’s written approval.
- Use, movement, storage, or operation of the product outside its intended region of use.
- User error, negligence, improper handling, improper storage, incorrect reassembly, or failure to operate the product correctly.
- Damage caused directly or indirectly by third-party parts, accessories, modifications, water filters, cleaning products, power accessories, or other non-approved items.
- Damage caused by irregular current, incorrect voltage, unsuitable power supply, incompatible plug adaptors, extension sockets, power strips, transformers, or electrical conditions other than those specified for the product.
- Product failure or damage caused by insect, pest, or foreign-object infestation.
- Repairs, modifications, servicing, disassembly, or attempted repairs carried out by the customer or by any unauthorised third party.
- Products without valid proof of purchase, warranty record, or products for which the applicable warranty period has expired.
- Damage sustained during shipping, handling, transport, relocation, or storage.
- Any similar circumstances that, in BrewRatio’s reasonable assessment, are outside normal product defect or extended warranty coverage.
Items Not Covered by Extended Warranty
The following are not covered by BrewRatio’s extended warranty unless expressly stated otherwise:
- Cosmetic damage, including scratches, marks, stains, dents, cracks, discolouration, water marks, or other appearance-related issues that do not affect product function.
- Normal wear-and-tear items, including group gaskets, seals, shower screens, o-rings, grinder burrs, valves, filters, baskets, and similar consumable or maintenance parts.
- Accessories, consumables, cleaning products, water filters, removable accessories, or external parts unless expressly included.
- Routine maintenance, cleaning, descaling, calibration, adjustment, user training, or issues caused by lack of maintenance.
- Damage caused by acts of nature or external events, including fire, flood, lightning, power surge, accident, or other events beyond BrewRatio’s control.
For clarification or assistance, please contact BrewRatio before sending any product for extended warranty assessment.
