BrewRatio uses an approval-first repair process to make sure the product is suitable for service before you bring or send it to us.
1. Submit a Repair Request
Start by submitting your repair request online with the product details, fault description and any supporting photos, videos or proof of purchase where required.
https://thebrewratio.com/repair-request/
2. Wait for Review and Approval
Please do not bring or send the product immediately after submitting the request. BrewRatio will review the information provided and confirm whether the repair can be accepted. Acceptance remains subject to supported model, product condition, parts availability and BrewRatio’s assessment.
3. Arrange Drop-Off or Courier Delivery
Once approved, follow the handover instructions provided in your repair request. Depending on the job, you may book a drop-off appointment or arrange your own point-to-point courier.
4. Diagnosis, Repair and Testing
After receiving the product, BrewRatio will inspect and diagnose the reported issue. If additional parts or chargeable work are required, we may provide an updated quotation for your approval before proceeding. Repair turnaround is subject to diagnosis, parts availability, repair complexity and testing requirements.
5. Payment and Collection
When the repair is ready, you will receive payment and collection instructions. Full payment must be verified before the product is released to you or your nominated courier. You can also track your repair status, messages, charges and collection details through your secure repair page.
For the latest supported products, repair pricing and service information: https://thebrewratio.com/machine-repair-service/
