BrewRatio warranty service is carried out only at our service centre in Singapore.
If your espresso machine, grinder, or product is located outside Singapore, BrewRatio is unable to provide overseas warranty service, on-site support, remote repair, or international collection service.
Products that have been shipped, transported, relocated, or used outside Singapore may not be eligible for BrewRatio warranty service unless overseas coverage is expressly provided by the manufacturer or confirmed by BrewRatio in writing.
If you wish to make a warranty claim, the product must be sent or brought to BrewRatio’s service centre in Singapore for assessment. The customer is responsible for all shipping, handling, customs, insurance, and transport arrangements.
Please submit a repair request before sending any product to BrewRatio. This allows us to verify your warranty record, review the issue, and advise whether the product should be sent in for assessment.
BrewRatio is not responsible for damage, loss, delay, customs issues, or additional charges caused during shipping, handling, import, export, or transport.
