Yes. BrewRatio may accept supported espresso machines, grinders and other eligible products for repair even if they were purchased from another retailer or are already outside their original warranty period.
These jobs will generally be treated as standard non-warranty repairs, and the applicable service fee, replacement parts and any additional approved repair charges will be payable by the customer.
Before submitting a request, please ensure that:
- your exact brand and model is currently supported by BrewRatio;
- the product is suitable for Singapore’s 220–240V electrical supply; and
- the product does not have conditions that may make servicing unsafe or impractical.
Repair acceptance is not guaranteed and remains subject to BrewRatio’s assessment, product condition, fault type, parts availability and service capacity.
Products purchased outside BrewRatio are not eligible for BrewRatio warranty coverage, unless BrewRatio is able to verify that the product was originally purchased from us and remains within the applicable warranty period.
Check the latest supported products here: https://thebrewratio.com/machine-repair-service/#supported-products
Submit a repair request here: https://thebrewratio.com/repair-request/
