FAQ:

I subscribed to the newsletter. Why did I not receive Reward$ points?

Subscribing to the BrewRatio newsletter and joining BrewRatio Reward$ are separate.

The BrewRatio newsletter gives you access to email updates, coffee tips, promotions, offers, new product announcements and BrewRatio news. However, newsletter subscription alone does not automatically create a BrewRatio account or enrol you in Reward$.

To earn Reward$ points from your purchase, you must:

  • create a valid BrewRatio account
  • log in to your BrewRatio account before placing your order
  • place a qualifying product order
  • wait for the order to be marked Completed

Reward$ points are credited only after a qualifying order is completed. They are not credited immediately after checkout.

Newsletter offers, coupon codes or promotional discounts also do not automatically create Reward$ points. Reward$ points are calculated based on qualifying completed product spending after discounts.

Criteria and eligibility

To participate in BrewRatio Reward$:

  • You must have a valid BrewRatio account.
  • You must be logged in to earn or redeem Reward$ points.
  • Reward$ points can only be redeemed by the account holder.
  • Reward$ points may only offset eligible product value during checkout.
  • You can view your Reward$ balance and transaction history under My Account → Reward$ Balance.
  • You can view your tier, tier points and tier activity under My Account → Reward$ Tier.

BrewRatio reserves the right to reject, reverse or adjust Reward$ points if points are obtained through fraud, mistakes, refunds, chargebacks, system errors or misuse of the programme.

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