Reward$ points are not credited immediately after checkout. They are automatically credited to your BrewRatio account only after your order is marked Completed.
Your order is usually marked completed when:
- shipment has been arranged with the courier, or
- you have successfully picked up your order at our collection centre.
Once your qualifying order is completed, you will receive a system-generated email showing the Reward$ points earned from the order.
If you redeemed Reward$ points during checkout, you may receive a redemption email first. The earning email will only be sent later when the order is completed.
Why did I not receive Reward$ points?
Please check the following:
- You must have a valid BrewRatio account.
- You must be logged in before placing your order.
- The order must contain qualifying product purchases.
- The order must be marked Completed.
- Reward$ points are calculated from qualifying product spending after discounts.
- Shipping, GST, tips, deposits, gift vouchers, training, extended warranties, repair charges, trade-in adjustments and other excluded services do not earn Reward$ points.
- No Reward$ points or tier points are earned on the portion paid using Reward$.
If a purchase was made without logging in to your BrewRatio account, Reward$ points may not be credited automatically. We are unable to perform manual crediting of Reward$ points for guest checkout or purchases made without logging in.
