BrewRatio recommends registering your product warranty within 7 days of receiving your product. Registering early helps us verify your purchase details, create your warranty record, and process future support or warranty claims more efficiently.
Warranty registration is only applicable to eligible products purchased directly from BrewRatio or through approved BrewRatio sales channels.
Valid purchases include:
- Online purchases from BrewRatio’s official website
- Online purchases from BrewRatio’s Lazmall Authorised Store
- Purchases made at BrewRatio’s showroom
- Direct wholesale purchases from BrewRatio
To register your warranty, please create or log in to your BrewRatio account and access the warranty registration form from My Account.
You can register your product warranty here:
https://www.thebrewratio.com/my-account/register-warranty/
For all warranty registrations, a valid invoice number, order number, receipt number, or direct invoice number is required. Please refer to the following common formats:
- XXXXXXXXXXXXXX — 14-digit order number from Lazmall Authorised Store
- BR00XXXX — BrewRatio website order number
- 1-XXXX — Showroom receipt number, usually found at the bottom right of the receipt
- INV00XXX — Direct invoice number
During warranty registration, please ensure that the information provided matches your purchase invoice or receipt. You will also be required to confirm that the product is for personal or non-commercial use unless otherwise declared to BrewRatio.
Once your warranty registration is submitted, you will receive an email notification containing your warranty ID and warranty expiry date.
The warranty certificate and warranty record are generated based on the information provided during registration. Warranty validity during a claim is subject to BrewRatio’s verification of the purchase record, product details, purchaser information, warranty period, and claim details.
BrewRatio reserves the right to void, decline, or limit warranty coverage if the information provided is inaccurate, invalid, mismatched, incomplete, or cannot be verified against BrewRatio’s records.
