BrewRatio uses a repair request system to help verify and manage warranty claims more efficiently.
Before bringing or sending your machine, grinder, or appliance to our service centre, please submit a repair request with details of the issue you need assistance with. Our support team will review your request and advise the next steps.
You can submit a warranty claim request here:
https://www.thebrewratio.com/repair_request/
For BrewRatio warranty claims, please provide your invoice number, order number, receipt number, or warranty record for verification. BrewRatio may decline or delay warranty claims if the purchase details are missing, invalid, mismatched, incomplete, or cannot be verified against our records.
Common proof-of-purchase formats include:
- XXXXXXXXXXXXXX — 14-digit order number from Lazmall Authorised Store
- BR00XXXX — BrewRatio website order number
- 1-XXXX — Showroom receipt number, usually found at the bottom right of the receipt
- INV00XXX — Direct invoice number
- BrewRatio warranty record — if your product warranty has already been registered
When submitting the repair request, please select the correct job type:
- Select Warranty Repair for most BrewRatio warranty claims.
- Select Solis Warranty Repair if you are filing a claim for a Solis product.
For Solis warranty claims, please contact the Solis customer service team first before arranging repair through BrewRatio.
Solis customer service contact:
- Email: customercare.sg@solis.com
- Hotline / WhatsApp: +65 8809 5868
After you submit your repair request, you will receive an email containing a Job ID and a unique QR code linked to your request. Please keep this email, as it helps BrewRatio identify and process your service record.
Our support team will review your warranty claim and provide further instructions. If the claim is eligible for assessment, you will be advised to bring or send the product to BrewRatio’s service centre.
Please book an appointment before visiting our service centre:
https://www.thebrewratio.com/appointment_booking/
All warranty assessments and repairs are carried out at BrewRatio’s service centre. BrewRatio does not provide on-site technician service for warranty claims.
BrewRatio service centre:
Zervex
8 Ubi Road 2
#07-28
Singapore 408538
Please do not bring or send any product to BrewRatio before submitting a repair request and receiving further instructions. This helps us verify your warranty record, prepare the correct service job, and advise whether the product should be brought in for assessment.
