The processing time for your order will be clearly stated on the checkout pages under “Order timeline.” This timeline reflects the estimated processing period before your order is handed over for shipping or collection.
For in-stock items, orders are typically processed within 1 working day, unless otherwise stated.
For freshly roasted coffee beans, please allow an additional 1–2 business days for processing to ensure freshness. If we require more time to process your order, our team will notify you via email.
For backorder items, processing may take approximately 2–3 weeks, depending on supplier availability and stock replenishment timelines. BrewRatio will keep you informed once your backorder is being processed or if there are any changes to the fulfillment schedule.
For pre-order items, the estimated arrival date (ETA) will be clearly indicated on the product page, cart summary, and checkout pages. Your order will be processed for shipment or collection once the stock arrives at our warehouse. If there are any changes to the ETA, BrewRatio will notify you promptly.
Please note that non-business days include Saturdays, Sundays, and public holidays, unless otherwise specified due to special circumstances.
Certain orders may require verification or additional information before they can be processed and shipped. To ensure smooth and prompt fulfillment, please provide an accurate address, valid email address, and phone number when placing your order.
The recipient is responsible for all return shipping costs associated with returning shipments to BrewRatio, including the return of damaged or defective merchandise, unless otherwise stated.
