If the status of your order is still pending for payment, you can cancel it directly through your account dashboard. However, once the payment is completed and the order is being processed by BrewRatio, cancellation is no longer possible through the dashboard.
In such cases, you can send an email to sales@thebrewratio.com to request a cancellation. Please note that cancellations can only be made before the order is processed for shipment, and a 3% cancellation fee will apply. Once an order has been shipped, it is not eligible for cancellation or refund.
