After submitting a repair request, you will receive access to a secure repair page for your individual job. Depending on the stage of the repair, you can use this page to view information such as:
- current repair status;
- product and request details;
- repair updates and work performed;
- messages between you and BrewRatio;
- repair charges and payment information;
- collection instructions; and
- applicable repair warranty information.
BrewRatio may also send email notifications when there is an important status change, new message or action required from you. Where your repair is linked to your BrewRatio customer account, you may also access your repair records through the My Repairs section of your account.
For security, your repair-page link is unique to your job. Please avoid sharing the link with anyone who does not need access to your repair information. If BrewRatio requests additional information, approval or payment during the repair, please follow the instructions shown on your secure repair page or in the corresponding notification.
