BrewRatio does not provide on-site or mobile repair services. All diagnosis, servicing and repair work is carried out at our service centre. After your repair request has been reviewed and approved, you may arrange the product handover using the instructions provided in your repair request.
Depending on the job, you may:
- book an appointment to drop off the product personally; or
- arrange your own point-to-point courier, such as Lalamove or GrabExpress .
For collection, you may also arrange your own courier once the repair is Ready for Collection and full payment has been verified. Customers using third-party couriers are responsible for suitable packaging, courier arrangements, delivery charges and transit risk. Please do not bring, send or arrange collection of a product before following the instructions provided in your approved repair request.
