No. You do not need to keep the original product box to make a warranty claim with BrewRatio.
To make a warranty claim, you must provide valid proof of purchase, such as a BrewRatio invoice, receipt, order number, or warranty record. The proof of purchase may be submitted in digital format, as a screenshot, or as a clear photo, as long as BrewRatio can verify the purchase details, product details, and purchase date.
However, if you need to send or bring the product to BrewRatio for warranty assessment, please ensure that the product is packed securely and safely. If the original box is no longer available, please use suitable protective packaging to prevent damage during transport.
Damage caused during shipping, handling, transport, relocation, or delivery to or from BrewRatio is not covered by warranty.
Please submit a repair request before sending or bringing any product to BrewRatio. This allows us to verify your warranty record and advise the next steps before assessment.
