For eligible warranty claims, BrewRatio will assess the product fault and determine whether repair, part replacement, product replacement, or another appropriate remedy is suitable.
If a covered defect is reported within 7 days from the date of purchase, and BrewRatio verifies that the issue is not caused by user mishandling, misuse, damage, wear and tear, improper setup, poor maintenance, external factors, or any warranty-exclusion condition, BrewRatio may offer a one-time replacement of the main unit.
This one-time replacement applies only to the affected product or main unit and does not automatically include replacement of the original box, packaging, bundled accessories, consumables, or unrelated parts, unless BrewRatio determines that they are also affected by the same verified defect.
For eligible warranty claims made after 7 days from the date of purchase, BrewRatio will normally provide repair service instead of full product replacement. Where necessary, defective parts or modules may be repaired or replaced during the repair process.
All warranty repair and replacement decisions are subject to product inspection, warranty eligibility, proof of purchase, warranty record verification, parts availability, product condition, and BrewRatio’s assessment of the fault.
Repair, servicing, part replacement, or product replacement does not restart, renew, or extend the original warranty period. The warranty period remains based on the original purchase date.
Please submit a repair request before bringing or sending any product to BrewRatio. This allows us to verify the warranty record and advise the next steps before assessment.
