Yes. After your repair request has been approved, you may arrange your own point-to-point courier service, such as Lalamove or GrabExpress, for delivery to BrewRatio. Please do not send the product before receiving approval and handover instructions.
When using a third-party courier, you are responsible for:
- suitable and secure packaging;
- providing accurate pickup and delivery instructions;
- courier charges; and
- any transit risk before BrewRatio receives the product.
Once the repair is completed, you may also arrange a courier for collection where applicable. Full payment must first be completed and verified before BrewRatio can release the product to your nominated courier. BrewRatio is not responsible for loss or damage occurring before the product is received by us or after it has been handed over to you or your nominated courier.
Please follow the latest delivery or collection instructions shown on your secure repair page before booking the courier.
