Yes. Please submit a repair request and wait for BrewRatio’s approval before bringing or sending your product to our service centre. Submitting a request allows us to review the reported issue, confirm that the product is currently supported, verify warranty information where applicable, and provide the correct handover instructions.
After your request has been reviewed and approved, you will receive instructions on the next step. Depending on the job, you may be asked to:
- book a repair drop-off appointment; or
- arrange your own point-to-point courier delivery.
Please do not arrange a walk-in, drop-off or courier delivery before receiving approval. Products sent to BrewRatio without an approved repair request may be delayed, refused or require additional verification before they can be accepted for service. Repair acceptance remains subject to product eligibility, condition, parts availability, service capacity and BrewRatio’s assessment.
Submit a repair request here: https://thebrewratio.com/repair-request/
